If for whatever reason you are unhappy with your purchase or have simply changed your mind, we offer a no fuss returns policy.
You can return your purchase for a full refund or an exchange providing the item is returned to us within 14 days of purchase and all of the original packaging is intact and the item has not been used.
Please Note: Any items that have been ordered in especially for you, we will deduct a re-stocking fee of 20% from your refund.
However, the original delivery cost will not be refunded and the return postage cost will be your responsibility. We also insist that you return your items using a fully tracked and insured service as the responsibility of the goods will remain yours until they are received back at our warehouse.
We carefully check every item before it leaves the Eclectic17 warehouse to ensure the goods are in perfect condition. Upon receipt of your delivery, it is your responsibility to check the item carefully for any damages which could have been caused in transit.
In the unlikely situation your item arrives to you damaged or is faulty, you will be entitled to a full refund including the original postage costs or alternatively we will replace the item if you wish.
You must notify us within 24 hours of receiving the damaged item and we will also require photographs showing the damage. Failure to follow these steps will void the return.